General Statement. Jambodoc is committed to not disclosing your Personal Information to third parties without your consent, subject to the limited circumstances described below. “Personal Information” is information about you that is personally identifiable to you, like your name, address, email address or phone number, history of your use of this Web site, your transmissions, messages, and communications that have passed through the Web site, as well as other non-public information that is associated with the foregoing.
Member Termination of Jambodoc Account. If at any time you object to our use of your Personal Information, you may discontinue your account with Jambodoc by submitting a written request to firstname.lastname@example.org. Upon such discontinuation, Jambodoc shall make available to your physician or health care provider copies of your messages, communications, and record of transmission in [.pdf] or other suitable electronic format as determined by Jambodoc in its sole discretion, which may be downloaded directly from Jambodoc servers for a period of 180 days following the date of termination of your account. You may receive copies of your messages, communications, and record of transmission only through a request to your physician or health care provider.
What Information We Know About You And How We Use It
In your use of Jambodoc, you will be asked to provide certain Personal Information. Some of the requested Personal Information will be required and some will be optional. Other information will be generated automatically as you use the Web site – for example, a history of postings, messages, communications, transmission, and pages visited.
Personal Information that you give us
Protected Health Information
The Jambodoc Web site is a passive conduit by which patients and health care recipients (“Members”) may communicate with their physicians and other health care providers, who are registered under a subscription with Jambodoc (“Providers”), regarding their health, care, well-being, and treatment. As a result, the nature of the communications, messages, and transmissions between or among a Member and Provider(s) will likely contain the Member’s personal health and medical information, which may be regulated by the Healthcare Insurance Portability and Accountability Act of 1996 and accompanying regulations, as may be amended from time to time (“HIPAA”), as Protected Health Information or PHI, as such terms are defined under HIPAA. In compliance with HIPAA, Jambodoc has entered into a business associate agreement with each Member’s physician or healthcare provider who is a Provider to handle the Member’s PHI.
The definition of PHI is interpreted rather broadly and includes any part of a Member’s medical record or payment history, and specifically contains any of the following list of 18 identifiers:
By using the Jambodoc Web site, you acknowledge, consent to, and hereby grant to Jambodoc a perpetual, non-exclusive license to use, for its own research, commercial, and quality improvement purposes, de-identified Personal Information from which all of the foregoing identifiable elements have been removed to render the Personal Information to not be PHI (“Anonymous Information”), and you acknowledge and consent to Jambodoc’s de-identification of the Personal Information. Notwithstanding the foregoing, in the event that Jambodoc desires to use Anonymous Information for research purposes, it shall do so in a manner that complies with HIPAA and other applicable law, and if legally required, Jambodoc shall seek your subsequent, additional consent to do so.
Delivery and Receipt of Personal Information.
You expressly acknowledge and agree that Jambodoc, its members, directors, officers, employees, and agents shall have no responsibility or liability associated with any Personal Information prior to the Receipt of such Personal Information by Jambodoc from any Subscriber, Provider, or Member who is registered to use the Jambodoc Web site, or following the Delivery of Personal Information by Jambodoc to any Subscriber, Provider, or Member who is registered to use the Jambodoc Web site.
You expressly acknowledge and agree that Jambodoc shall have no responsibility for any breach, loss, or theft of any Personal Information on any computer, terminal, or device of Subscriber, Provider, or Member who is registered to use the Website or during transmission of such Personal Information to or from the Jambodoc Web site.
You shall defend, indemnify, and hold harmless Jambodoc and its respective members, directors, officers, successors, and assigns from any and all loss, cost, liability, and expense (including reasonable attorneys’ and experts’ fees) arising from or relating to any Subscriber, its Provider’s, the Member’s and your use, storage, duplication, copying, modification, transmission, loss, or theft of any Personal Information following the Delivery of such Personal Information to Subscriber, its Providers, or any Member or prior to the Receipt of such Personal Information by Jambodoc.
Information that we automatically gather through your use of our site
Aggregate or anonymous information
Our system automatically collects information about the areas visitors frequent on our Web site. We may use this aggregate information to understand how Members, Subscribers, Providers, and visitors as a group use the Web site so that we can improve our Web site. In addition, we may create Anonymous Information records from Personal Information by excluding the 18 identifiable elements that comprise PHI under HIPAA and that makes the information personally identifiable to any Member. We may use this Anonymous Information to analyze inquiry, request and usage patterns so that we may enhance services and the Web site. We reserve the right to use and disclose Anonymous Information to third parties in our discretion.
Some examples of how we collect or aggregate such information are as follows:
Uses of Personal Information
We use Personal Information for our own internal purposes including quality improvement, recording and analyzing, and to advise you of updates to our services and information relating to your use of this Web site.
We also provide you with the opportunity to receive (or to opt out of receiving) email communications of information, including newsletters, that we think may be of interest to you.
If our company or our assets related to the Web site are acquired by another company, we will attempt to notify you so that you may make an informed decision about this new use of your Personal Information. See the “Periodic Changes to This Policy” section above to find out how we will notify you.
When We May Be Forced To Disclose
We may disclose Personal Information in special cases when we believe in good faith that such disclosure is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) our rights or property or the rights or property of our members or others. We also may disclose Personal Information when we believe in good faith that the law, legal process or a lawful investigation requires it. Notwithstanding any to the contrary contained herein, we shall not disclose a Member’s Personal Information that constitutes PHI to any person other than the Subscriber or Provider that is registered as the Member’s health care provider, except as required under HIPAA, the business associate agreement by and between Jambodoc and your health care provider, or as you specifically direct in writing.
The importance of security is a top priority for us. We exercise great care in providing secure transmission of your information from your Internet connection to our servers. We also take great care to protect your information off-line. All of your data is handled only by authorized personnel. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure, and we will not be held liable should a third party illegally obtain your Personal Information following Delivery or prior to Receipt of your Personal Information by Jambodoc. While we have made a great effort to protect your Personal Information, we cannot ensure or warrant the security of any information you transmit to or from us, and you do so at your own risk.